Terms &
Conditions

These Terms and Conditions constitute a legally binding agreement between you (the "Player," "User," or "Account Holder") and slotmax ("slotmax," "we," "us," or "our"), the operator of the online casino and sports betting platform accessible at slotmax.app. By accessing, registering on, or using any part of the slotmax platform, you agree to be fully bound by these Terms.

Your acceptance of these Terms is confirmed by any of the following actions: (a) clicking an "I Agree" checkbox during registration; (b) completing the account registration process; (c) making a deposit into your slotmax account; or (d) placing a wager using any product or feature on the slotmax platform.

These Terms should be read together with the slotmax Privacy Policy and any applicable promotion-specific terms, all of which form part of the complete agreement between you and slotmax. In the event of any conflict between these Terms and the terms of a specific promotion, the promotion-specific terms shall take precedence in relation to that promotion only.

slotmax reserves the right to update, modify, or replace these Terms at any time. Continued use of the platform following the posting of any changes constitutes acceptance of those changes. Players are encouraged to review these Terms regularly.

To be eligible to open and maintain a slotmax account, you must satisfy all of the following conditions at all times:

• You are at least 21 years of age, in compliance with PAGCOR regulations applicable to online gambling in the Philippines.
• You are accessing slotmax from a jurisdiction where online gambling is not prohibited by applicable local, national, or international law.
• You are acting as a private individual in your personal capacity and not on behalf of any business entity for commercial purposes.
• You are not a current or former employee, contractor, director, officer, or agent of slotmax or any affiliated company, nor an immediate family member of such a person.
• You have not been self-excluded from slotmax or any other PAGCOR-regulated gaming platform during any active self-exclusion period.
• You do not already hold another active slotmax account. Multiple accounts per individual are strictly prohibited.

slotmax reserves the right to request proof of age and identity at any time. Failure to provide satisfactory verification documents within a reasonable timeframe will result in account suspension and withholding of withdrawals until verification is completed.

To access real-money games and place wagers on slotmax, you must register a personal account. The registration process requires you to provide accurate, complete, and current information including but not limited to your full legal name, date of birth, residential address in the Philippines, and a valid email address or mobile number.

You are solely responsible for maintaining the confidentiality of your account credentials, including your username and password. You must not share your account access with any third party. slotmax will not be liable for any losses resulting from unauthorized access to your account caused by your failure to safeguard your login credentials.

Each player is permitted to hold only one (1) active account on slotmax. Opening multiple accounts — whether under the same identity or different identities — is a serious breach of these Terms and will result in all associated accounts being permanently closed and any balances being forfeited.

slotmax implements a Know Your Customer (KYC) verification process in compliance with Philippine anti-money laundering regulations. Before processing your first withdrawal, you will be required to submit government-issued photo identification (e.g., PhilSys ID, passport, driver's license, UMID, or SSS ID), proof of address, and where applicable, proof of the payment method used for deposits.

You agree to promptly notify slotmax of any changes to the information held on your account by contacting our support team via live chat.

slotmax supports the following Philippine payment methods for both deposits and withdrawals: GCash, PayMaya, BPI, BDO, and Metrobank. Additional payment methods including Visa and Mastercard may be available for deposits. The availability of specific payment methods may vary at any time without prior notice.

Deposits:

• The minimum deposit amount is ₱100.
• Deposits are generally credited to your slotmax account instantly or within a few minutes of processing.
• slotmax does not charge fees on deposits; however, your bank or e-wallet provider may apply their own transaction fees.
• Only funds deposited from payment methods registered in your own name will be accepted. Third-party deposits are strictly prohibited.

Withdrawals:

• Withdrawals via GCash are typically processed within 15 minutes of approval. Processing times for bank transfers (BPI, BDO, Metrobank) may be up to 1 business day.
• KYC identity verification must be successfully completed before any withdrawal can be processed.
• Withdrawals will be returned to the same payment method used for the most recent deposit where technically feasible, in compliance with anti-money laundering obligations.
• slotmax reserves the right to request additional documentation before releasing any withdrawal where fraud or money laundering is suspected.
• Minimum and maximum withdrawal limits apply and are displayed in the cashier section of your account.

slotmax offers various bonuses and promotions to new and existing players from time to time. All bonuses and promotional offers are subject to specific terms and conditions published alongside each offer. The general terms below apply to all slotmax bonuses unless a specific promotion's terms state otherwise.

• Wagering Requirements: Bonus funds must be wagered a specified number of times (the "wagering requirement" or "rollover requirement") before any associated winnings can be withdrawn. The wagering requirement for each promotion is clearly stated in the promotion's specific terms.
• Eligible Games: Not all games contribute equally to wagering requirements. Typically, slots contribute 100%, while live casino games and sports bets may contribute a lower percentage. Specific contribution rates are listed in each promotion's terms.
• Bonus Expiry: All bonuses have an expiry period within which the wagering requirement must be met. Unmet bonus balances and any associated winnings will be forfeited upon expiry.
• One Bonus at a Time: Only one bonus may be active on your account at any given time unless a promotion explicitly states otherwise.
• Abuse Prevention: slotmax reserves the right to void bonuses, withhold withdrawals, and close accounts where bonus abuse, exploitation of system errors, or coordinated group bonus farming is detected.
• Eligibility: Bonuses are available to eligible players only. Players who have self-excluded or are subject to responsible gaming restrictions are not eligible for promotional offers during any restriction period.

slotmax reserves the right to modify, suspend, or cancel any promotion at any time without prior notice. Promotions cannot be combined unless explicitly stated. No cash alternative to any bonus prize will be offered.

All games available on the slotmax platform — including slot machines, live casino tables, sports betting markets, bingo rooms, and arcade games — operate under specific game rules that are accessible within each game or betting product. By placing a wager, you confirm that you have reviewed and understood the relevant game rules.

Random Number Generator (RNG) Certification: All slot, bingo, and RNG-based table games on slotmax use certified Random Number Generator technology to determine game outcomes. Outcomes are statistically independent and cannot be predicted or influenced by the player or by slotmax. RNG systems are subject to independent testing and certification.

Live Casino: Live casino games are streamed in real time from licensed studios. Game outcomes in live casino are determined by physical processes (card shuffles, roulette spins, dice rolls) conducted by live dealers on camera. slotmax is not responsible for technical disruptions affecting live game streams provided by third-party studio operators.

Sports Betting: Sports markets are offered subject to availability. Odds may change at any time before a bet is accepted. In-play bets are accepted subject to the specific in-play betting rules displayed at the time of the wager. slotmax reserves the right to void bets where market data errors or technical failures affect the integrity of a betting market.

Disputes: In the event of a discrepancy between a game result displayed on your screen and the result recorded on slotmax's servers, the server result shall prevail. All disputes regarding game outcomes must be submitted to slotmax support within 72 hours of the disputed event.

The following conduct is strictly prohibited on slotmax and will result in immediate account suspension, permanent closure, forfeiture of account balances, and where applicable, reporting to the relevant Philippine law enforcement and regulatory authorities:

1. Fraudulent Activity: Use of stolen, cloned, or unauthorized payment instruments; providing false identity or age information during registration or KYC; and any form of fraud against slotmax or other players.
2. Money Laundering: Using slotmax to launder, conceal, or transfer proceeds of criminal activity. slotmax is subject to Philippine Anti-Money Laundering Act (AMLA) obligations and will report suspicious transactions to the Anti-Money Laundering Council (AMLC).
3. Multi-Accounting: Operating more than one slotmax account, whether under your own name or an assumed identity, for any purpose including bonus farming or circumventing account restrictions.
4. Bonus Abuse: Systematic exploitation of bonus offers through coordinated play, the use of fictitious accounts, or any strategy designed to exploit bonus terms without genuine gaming intent.
5. Use of Automated Tools: Use of bots, scripts, artificial intelligence tools, or any automated software to place bets, make decisions, or interact with the slotmax platform in place of genuine human play.
6. Collusion: Coordinating with other players in live casino or poker-format games to gain an unfair advantage over the house or other participants.
7. Hacking or System Interference: Any attempt to access, interfere with, reverse-engineer, or exploit the slotmax platform infrastructure, software, or data systems.
8. Underage Gambling: Allowing or facilitating access to slotmax by any person under 21 years of age.

slotmax reserves the right to suspend, restrict, or permanently close any player account at its sole discretion, with or without prior notice, in any of the following circumstances:

• Breach of any provision of these Terms and Conditions.
• Reasonable suspicion of fraudulent activity, identity fraud, money laundering, or other criminal conduct.
• Failure to complete KYC verification within the required timeframe.
• Receipt of a valid request from a regulatory authority, law enforcement agency, or court of competent jurisdiction.
• Reasonable suspicion of multi-accounting or collusion with other players.
• Account inactivity exceeding twelve (12) consecutive months. Dormant accounts may be subject to an inactivity fee of up to ₱50 per month, applied to the remaining balance until the balance reaches zero or the account is reactivated.

Where an account is closed due to a breach of these Terms, all bonuses, bonus-derived winnings, and account balances associated with the breach may be forfeited. Where an account is closed for reasons other than a breach (e.g., player-initiated voluntary closure or self-exclusion), any genuine cash balance will be returned to the player via their registered payment method following completion of any outstanding withdrawal verification requirements.

Players wishing to voluntarily close their account may do so at any time by contacting slotmax's live chat support team.

slotmax is committed to promoting responsible gaming among all Filipino players. In compliance with PAGCOR's responsible gaming requirements, slotmax provides the following tools, all of which are accessible directly from your account settings and take effect immediately upon activation:

• Deposit Limits: Set daily, weekly, or monthly caps on the total amount you can deposit into your slotmax account. Once set, limits can only be decreased immediately; increases require a cooling-off period of 24 to 72 hours before taking effect.
• Loss Limits: Cap the total amount you are permitted to lose within a defined time period. Reaching your loss limit will temporarily suspend your ability to place further wagers until the limit period resets.
• Session Time Limits: Set a maximum duration for each gaming session. When the limit is reached, you will receive a notification and be automatically logged out.
• Cooling-Off Period: Temporarily suspend your account for a defined period ranging from 24 hours to 6 weeks. During a cooling-off period, you will not be able to log in or place wagers, and no promotional communications will be sent to you.
• Self-Exclusion: Permanently or indefinitely exclude yourself from the slotmax platform. Self-exclusion takes effect immediately. Once a self-exclusion is in place, it cannot be reversed for a minimum period of 6 months. During self-exclusion, any remaining balance will be returned to you after verification.

slotmax also maintains a strict policy of not marketing to players who are subject to any active responsible gaming restriction. Players experiencing gambling-related harm are encouraged to seek support through PAGCOR's responsible gaming channels.

Players must be 21 years of age or older to use slotmax, in strict compliance with Philippine law and PAGCOR licensing conditions.

All content on the slotmax platform — including but not limited to software, game content, graphics, logos, trademarks, text, video, audio, and the overall design and layout of the website and mobile interface — is the intellectual property of slotmax or its licensors and is protected by Philippine and international intellectual property laws.

You are granted a limited, non-exclusive, non-transferable, revocable license to access and use the slotmax platform for personal, non-commercial entertainment purposes only, subject to these Terms. This license does not include the right to:

• Copy, reproduce, distribute, or create derivative works based on any slotmax content without prior written consent.
• Use slotmax's name, logo, or trademarks in any manner that suggests association or endorsement without prior written authorization.
• Reverse-engineer, decompile, or disassemble any software forming part of the slotmax platform.
• Scrape, harvest, or systematically extract data from the slotmax platform for any purpose.

Any unauthorized use of slotmax's intellectual property will result in immediate account closure and may give rise to legal action under applicable Philippine law.

To the fullest extent permitted by applicable Philippine law, slotmax and its affiliates, directors, officers, employees, agents, and licensors shall not be liable for:

• Any indirect, incidental, special, consequential, or punitive damages arising from your use of the slotmax platform.
• Loss of profits, loss of data, loss of goodwill, or other intangible losses resulting from platform downtime, technical errors, or interruptions to service.
• Any damages resulting from your reliance on information obtained from the slotmax platform.
• Unauthorized access to or alteration of your data or account by third parties where such access results from your failure to maintain the security of your login credentials.
• Losses arising from force majeure events including but not limited to natural disasters, power failures, internet outages, or acts of government.

slotmax's total cumulative liability to you for any claim arising from or relating to these Terms or your use of the platform shall not exceed the total amount deposited by you into your slotmax account in the 30 days preceding the event giving rise to the claim.

Nothing in these Terms excludes or limits slotmax's liability for fraud, fraudulent misrepresentation, or any other liability that cannot be excluded or limited under applicable Philippine law.

slotmax collects, processes, and stores personal data in accordance with the Republic Act No. 10173 (Data Privacy Act of 2012) of the Philippines and applicable PAGCOR data handling requirements. The full details of how slotmax handles your personal information are set out in the slotmax Privacy Policy, which forms part of your agreement with slotmax.

By registering an account on slotmax, you consent to the collection and processing of your personal data as described in the Privacy Policy, including for the purposes of KYC verification, fraud prevention, responsible gaming monitoring, and compliance with PAGCOR regulatory obligations.

slotmax will not sell, rent, or trade your personal data to third parties for their own marketing purposes without your explicit consent. Data is shared with third parties only where strictly necessary for platform operations, payment processing, regulatory compliance, or where required by law.

slotmax reserves the right to amend, update, or replace these Terms and Conditions at any time. Where changes are material, slotmax will endeavor to provide advance notice to registered players via email or an in-platform notification at least seven (7) days before the changes take effect.

The most current version of these Terms will always be accessible at slotmax.app/terms-conditions. The "Last Updated" date at the top of this page indicates when the Terms were most recently revised.

Your continued use of the slotmax platform after any amendments have been posted constitutes your acceptance of the revised Terms. If you do not agree with any amendment, you must stop using the platform and may request voluntary account closure by contacting slotmax support.

These Terms and Conditions are governed by and construed in accordance with the laws of the Republic of the Philippines, including but not limited to Presidential Decree No. 1869 (PAGCOR Charter) as amended, Republic Act No. 9487, the Civil Code of the Philippines, and the Data Privacy Act of 2012.

Any dispute, controversy, or claim arising out of or in connection with these Terms — including questions regarding their existence, validity, breach, or termination — shall be resolved as follows:

1. Informal Resolution: You must first contact slotmax support via live chat to attempt to resolve the dispute informally. slotmax aims to resolve all player complaints within 5 business days.
2. PAGCOR Escalation: If informal resolution is unsuccessful and the matter relates to a licensed gaming activity regulated by PAGCOR, you may escalate the dispute to PAGCOR's regulatory complaints process in accordance with their published procedures.
3. Jurisdiction: For disputes not resolved through the above process, you agree to submit to the exclusive jurisdiction of the competent courts of Metro Manila, Philippines.

Nothing in this section prevents slotmax from seeking injunctive or other equitable relief in any court of competent jurisdiction to protect its intellectual property rights or prevent irreparable harm.

If you have any questions, concerns, or complaints regarding these Terms and Conditions, please contact the slotmax support team through the following channel:

• Live Chat: Available 24 hours a day, 7 days a week, directly within the slotmax platform. This is the fastest way to reach our support team.
• Email: [email protected] (plain text — not a clickable link)

Our support team is staffed around the clock to assist Filipino players with account queries, KYC verification questions , responsible gaming requests, and any other matters relating to your use of slotmax.

For regulatory matters, slotmax operates under the oversight of the Philippine Amusement and Gaming Corporation (PAGCOR). Players who wish to escalate unresolved complaints to the regulator may do so through PAGCOR's official channels.