Privacy
Policy

This Privacy Policy applies to all personal information collected, processed, and stored by slotmax ("slotmax," "we," "us," or "our") in connection with the slotmax online casino and sports betting platform accessible at slotmax.app. It covers information collected through the website, mobile browser interface, and any related communications including email and live chat support.

slotmax operates under the regulatory oversight of the Philippine Amusement and Gaming Corporation (PAGCOR) and processes personal data in compliance with:

• Republic Act No. 10173 — Data Privacy Act of 2012 (DPA)
• National Privacy Commission (NPC) implementing rules and regulations
• Republic Act No. 9160 (as amended) — Anti-Money Laundering Act (AMLA)
• PAGCOR licensing conditions and responsible gaming data requirements

By registering an account on slotmax, you acknowledge that you have read and understood this Privacy Policy and consent to the collection and processing of your personal data as described herein. If you do not agree, you should not create a slotmax account or use the platform.

This policy does not cover the privacy practices of third-party websites that may be linked from the slotmax platform, nor the practices of third-party payment processors or game studio providers, who maintain their own independent privacy policies.

slotmax collects personal data through several channels: directly from you during registration and account use, automatically through your interaction with the platform, and from third-party verification providers during KYC checks. The categories of data we collect include:

We do not intentionally collect sensitive personal information beyond what is strictly required for identity verification and PAGCOR compliance. Where sensitive information (such as copies of government IDs) is collected, it is handled with heightened security and access controls.

slotmax uses your personal data only for the purposes described below. We do not use your data in any manner inconsistent with the purposes for which it was collected without obtaining fresh consent:

• Account Management: Creating, maintaining, and administering your slotmax player account, including processing deposits and withdrawals, applying bonuses, and maintaining your transaction history.
• Identity Verification (KYC): Verifying your identity and age (21+) in compliance with PAGCOR licensing conditions and Philippine anti-money laundering regulations before processing your first withdrawal or when triggered by risk-based review.
• Fraud Prevention & Security: Detecting, investigating, and preventing fraudulent transactions, unauthorized account access, multi-accounting, bonus abuse, and other security threats to the slotmax platform and its players.
• Regulatory Compliance: Meeting slotmax's legal obligations under PAGCOR licensing conditions, the Anti-Money Laundering Act (AMLA), the Data Privacy Act, and other applicable Philippine laws.
• Responsible Gaming: Monitoring player behavior for indicators of problem gambling and enabling responsible gaming tools such as deposit limits, session timers, and self-exclusion where requested or required.
• Customer Support: Responding to your queries, resolving disputes, and improving the quality of slotmax's customer service operations.
• Platform Improvement: Analyzing aggregated and anonymized usage data to improve the design, performance, and game offering of the slotmax platform.
• Marketing Communications: Sending you promotional offers, bonus notifications, and platform updates via email or SMS — but only where you have provided consent and have not opted out. See Section 12 for opt-out options.

Under the Philippine Data Privacy Act of 2012, slotmax processes your personal data on the following legal grounds:

• Contractual Necessity: Processing is necessary to perform the contract between you and slotmax — i.e., to operate your account, process your bets, and facilitate deposits and withdrawals.
• Legal Obligation: Processing is required to comply with PAGCOR licensing conditions, the AMLA, National Privacy Commission requirements, and other applicable Philippine laws.
• Legitimate Interests: Processing is necessary for slotmax's legitimate interests in preventing fraud, ensuring platform security, and improving the quality of the platform — provided that these interests do not override your fundamental rights and freedoms.
• Consent: For marketing communications, optional analytics, and any processing not covered by the above grounds, slotmax relies on your freely given, specific, and informed consent. You may withdraw consent at any time without affecting the lawfulness of processing carried out before withdrawal.

slotmax uses cookies and similar tracking technologies on the slotmax.app website to ensure the platform functions correctly, to remember your session, and to collect analytics data that helps us improve the player experience.

Types of cookies used by slotmax:

• Strictly Necessary Cookies: Essential for the platform to operate. These include session authentication cookies that keep you logged in during an active gaming session. These cannot be disabled without breaking core platform functionality.
• Functional Cookies: Remember your preferences such as language settings, display preferences, and responsible gaming limits you have set on the platform.
• Analytics Cookies: Collect anonymized data about how players use the platform — which pages are visited most, how long sessions last, and which features are most popular — to help slotmax improve the product. These are only set with your consent.
• Security Cookies: Help detect and prevent fraudulent activity, unauthorized access, and bot traffic on the platform.

You can manage cookie preferences through your browser settings. Disabling non-essential cookies will not prevent you from using the slotmax platform, but may affect certain personalization features. Note that blocking strictly necessary cookies may impair your ability to log in or maintain an active session.

slotmax does not use cookies to serve third-party advertisements or to track your browsing activity on other websites outside of slotmax.app.

slotmax may share your personal data with the following categories of third parties, and only to the extent described:

• Payment Service Providers: GCash, PayMaya, BPI, BDO, Metrobank, Visa, and Mastercard processors receive the minimum data required to authenticate and complete your deposit and withdrawal transactions. These providers are bound by their own data protection obligations under Philippine law.
• KYC & Identity Verification Providers: Licensed third-party identity verification services that assist slotmax in validating government-issued IDs and facial recognition matching during the KYC process. These providers process only the data necessary for verification and are contractually prohibited from using it for any other purpose.
• Game Studio Providers: Game software providers (such as JILI and other licensed studios) may receive anonymized session identifiers necessary to deliver their games through the slotmax platform. They do not receive your full identity or financial data.
• Regulatory & Law Enforcement Authorities: PAGCOR, the Anti-Money Laundering Council (AMLC), the National Privacy Commission (NPC), and other authorized Philippine government bodies or courts, where slotmax is legally required to disclose information.
• IT & Infrastructure Providers: Cloud hosting, cybersecurity, and platform infrastructure providers who process data on slotmax's behalf under binding data processing agreements that require them to maintain data security standards equivalent to or exceeding those required by the Data Privacy Act.

All third-party service providers engaged by slotmax are subject to due diligence review and are required to maintain appropriate data protection standards. slotmax remains accountable for the personal data shared with processors acting on its behalf.

slotmax's primary data processing infrastructure is located within the Philippines. In certain circumstances, personal data may be transferred to or processed in servers or facilities located outside the Philippines — for example, where cloud infrastructure providers or game studio partners operate data centers in other jurisdictions.

Where personal data is transferred outside the Philippines, slotmax ensures that such transfers comply with the cross-border data flow requirements of the Data Privacy Act and NPC implementing rules. Specifically, slotmax applies the following safeguards:

• Data processing agreements with overseas processors that impose data protection obligations at least equivalent to those required by Philippine law.
• Transfer only to jurisdictions with adequate data protection laws, or where specific contractual safeguards are in place.
• Minimization of the personal data transferred to what is strictly necessary for the processing purpose.

If you have questions about the specific countries to which your data may be transferred, you may contact slotmax's Data Protection Officer (DPO) using the contact details in Section 15.

slotmax implements a comprehensive set of technical and organizational security measures designed to protect your personal data against unauthorized access, disclosure, alteration, or destruction. These measures include:

• Transport Encryption: All data transmitted between your device and slotmax.app is encrypted using TLS 1.2 or higher, ensuring that your login credentials, financial data, and personal information cannot be intercepted in transit.
• Data Encryption at Rest: Sensitive personal data, including KYC documents and financial records, is encrypted in storage using industry-standard encryption algorithms.
• Access Controls: Access to personal data is restricted to slotmax employees and contractors who require it to perform their job functions. Access is governed by role-based permissions and subject to audit logging.
• Account Security: Player accounts are protected by password authentication. slotmax strongly recommends enabling two-factor authentication (2FA) where available. You are responsible for maintaining the confidentiality of your own login credentials.
• Fraud Detection Systems: Automated systems monitor platform activity in real time to detect unusual patterns indicative of unauthorized access, account takeover attempts, or fraudulent transactions.
• Security Audits: slotmax conducts periodic security reviews and vulnerability assessments of its platform infrastructure.

Despite these measures, no data transmission over the internet or electronic storage system can be guaranteed to be 100% secure. In the event of a personal data breach that is likely to adversely affect your rights and freedoms, slotmax will notify you and the National Privacy Commission in accordance with the timeframes required by the Data Privacy Act.

slotmax retains your personal data only for as long as is necessary to fulfil the purposes for which it was collected, or as required by applicable Philippine law and PAGCOR regulatory obligations. The following general retention periods apply:

• Account and Identity Data: Retained for the lifetime of your active account plus a minimum of five (5) years following account closure, in accordance with AMLA record-keeping requirements applicable to PAGCOR-regulated operators.
• Transaction and Wagering Records: Retained for a minimum of five (5) years from the date of the last transaction, as required by PAGCOR and AMLA obligations.
• KYC Documents: Retained for a minimum of five (5) years from the date of verification or account closure, whichever is later.
• Customer Support Communications: Retained for three (3) years from the date of the interaction to support dispute resolution and quality assurance.
• Marketing Consent Records: Retained for as long as you maintain an active account or until you withdraw consent, and for two (2) years thereafter as evidence of the lawful basis for prior communications.
• Technical and Log Data: Retained for up to twelve (12) months for security and fraud prevention purposes, after which it is deleted or anonymized.

When personal data is no longer required and no legal obligation requires its continued retention, slotmax will securely delete or irreversibly anonymize it in accordance with appropriate data disposal procedures.

Under the Philippine Data Privacy Act of 2012, you have the following rights in relation to the personal data slotmax holds about you. You may exercise any of these rights by contacting our Data Protection Officer via live chat or email (see Section 15):

To exercise any of the above rights, contact slotmax via live chat support (available 24/7) or by email at [email protected]. slotmax may request proof of identity before processing a data rights request to ensure the security of your personal information.

slotmax does not knowingly collect, process, or retain personal information from any individual under the age of 21. The registration process requires all applicants to confirm their date of birth and to affirm that they are 21 years of age or older. KYC verification further confirms age through government-issued identification.

If slotmax becomes aware that personal data has been inadvertently collected from a person under 21, that account will be immediately suspended, all associated data will be deleted, and any funds in the account will be returned via the original deposit method following appropriate verification.

If you are a parent or guardian and believe that a person under 21 in your care has registered a slotmax account, please contact our support team immediately via live chat so that we can take appropriate action.

slotmax may send you promotional communications including bonus offers, tournament announcements, new game alerts, and platform updates via email or SMS. We will only send you marketing communications where you have given your consent to receive them during registration or at a later point through your account settings.

Opting Out: You may withdraw your consent to receive marketing communications at any time by:

• Clicking the "unsubscribe" link in any marketing email sent by slotmax.
• Adjusting your communication preferences in your slotmax account settings under "Notifications."
• Contacting slotmax support via live chat and requesting to be removed from marketing lists.

Please note that opting out of marketing communications does not affect transactional communications — slotmax will continue to send you account-related notifications such as deposit confirmations, withdrawal updates, security alerts, and KYC requests, as these are necessary for the operation of your account.

slotmax does not share your contact details with third-party marketers or advertising networks for the purpose of sending you marketing messages from other brands.

slotmax uses certain personal and behavioral data to support its responsible gaming obligations. This is not optional — it is a core requirement of slotmax's PAGCOR license and a genuine commitment to player welfare. Specifically:

• Behavioral Monitoring: slotmax's responsible gaming systems analyze wagering patterns, session duration, deposit frequency, and loss patterns to identify players who may be exhibiting signs of problem gambling. This processing is carried out in slotmax's legitimate interests and to comply with PAGCOR responsible gaming requirements.
• Self-Exclusion Data: If you request a self-exclusion or cooling-off period, slotmax will retain a record of that request for the duration of the exclusion period and for a reasonable period thereafter to prevent circumvention. This data will not be deleted upon request during an active self-exclusion period.
• Deposit and Loss Limits: Records of the limits you set on your account are maintained for the duration of your account and for the applicable retention period thereafter.
• Third-Party Self-Exclusion Schemes: slotmax cooperates with PAGCOR's responsible gaming framework. Players who self-exclude through PAGCOR's programs may have relevant data shared with PAGCOR to enforce platform-wide exclusions.

If you or someone you know is experiencing difficulty with gambling, responsible gaming support is available through PAGCOR's responsible gaming resources. slotmax's responsible gaming tools are accessible from within your account settings. Remember: slotmax is for players aged 21 and above only.

slotmax reserves the right to update or amend this Privacy Policy from time to time to reflect changes in our data processing practices, legal obligations, or regulatory requirements. When we make material changes to this policy, we will:

• Update the "Last Updated" date at the top of this page.
• Post a notice on the slotmax platform notifying registered players of the change.
• Where required by law or where the changes are significant, send a direct notification to your registered email address.

We encourage you to review this Privacy Policy periodically to stay informed about how slotmax protects your personal data. Your continued use of the slotmax platform after any changes have been posted constitutes your acceptance of the updated Privacy Policy.

If you disagree with any changes to this Privacy Policy, you should stop using the slotmax platform and may request account closure by contacting our support team. Account closure requests are subject to slotmax's account closure procedures and any outstanding AMLA or PAGCOR record-keeping obligations.

If you have any questions, concerns, or requests relating to this Privacy Policy or the way slotmax handles your personal data, you may contact our Data Protection Officer (DPO) through the following channels:

slotmax will acknowledge receipt of your request within five (5) business days and will endeavor to resolve it within fifteen (15) business days, subject to the complexity of the request and any verification requirements.

If you are not satisfied with slotmax's response to your privacy request or complaint, you have the right to escalate the matter to the National Privacy Commission (NPC) of the Philippines through NPC's official channels.